ONEINCH

Exchange & Return Policy

Welcome to ONEINCH, where we prioritize our customers’ satisfaction by offering high-quality products and a secure, transparent shopping experience. Below, we outline our return and exchange policies in accordance with fair trade standards.

Exchange or Return Policy

Orders cannot be exchanged or returned once they are confirmed and production has begun.

All our abayas are produced under a “Custom Tailoring” system based on the customer’s request and specified measurements. This is in accordance with e-commerce laws and regulations for products manufactured to consumer specifications.

We kindly ask you to verify the size chart and carefully select the appropriate size and options before completing your order.

Exceptional Cases (Eligible for Return or Exchange)

We guarantee the quality of our products. The following cases are exceptions to the standard policy, for which we bear full responsibility:

Manufacturing DefectSuch as fabric damage or clear sewing defects upon receiving the abaya.

Wrong Product ReceivedA model, color, or fabric that differs from the invoice details.

Sizing Error by the StoreTailored measurements that differ from those provided by the customer when ordering.

Conditions for accepting exceptional cases

You must contact customer service and report the issue within a maximum of 24 hours from receiving the order.
The abaya must be in its completely original condition (unworn, unwashed, and unperfumed).
All tags and accessories must be in their original condition, along with the original packaging.

Refund Mechanism

If a manufacturing defect or an error on our end is proven according to the exceptional cases above, and you prefer a refund rather than an alteration or exchange, the following applies:

Refund of order value100%+ shipping both ways

Transfer to your account7 – 14business days

You are entitled to a full refund of the order value, and ONEINCH bears all shipping fees (both ways).
The refund begins immediately after we receive and inspect the returned abaya to verify the reported issue, and confirm it has not been used or washed and retains its original accessories.
The amount is refunded to the same payment method used for the order (Credit Card, Mada, Apple Pay, or Tabby/Tamara).
Transferring and depositing the amount into your account takes 7 to 14 business days.

After-Sales Services (Maintenance)

Because the elegance and longevity of your abaya matter to us, ONEINCH offers free maintenance for specific delicate details to keep your abaya in its best condition:

Beading MaintenanceReattaching beads or crystals if they come loose. The service is available during set periods and pauses during exhibition seasons, Ramadan and the Eid holidays. For enquiries, please contact customer service on WhatsApp.

Embroidery MaintenanceTreating any loose threads in the embroidered areas. The service is available during set periods and pauses during exhibition seasons, Ramadan and the Eid holidays. For enquiries, please contact customer service on WhatsApp.

You may use this service whenever needed. Shipping costs (both ways) for beading and embroidery maintenance, when not resulting from a manufacturing defect upon initial receipt, are borne by the customer.