Exchange & Return Policy

Welcome to One Inch. We are committed to your satisfaction through high-quality products and a safe, transparent shopping experience, in line with fair-trade standards.

Made to orderCustom-tailored to your measurements
24-hour windowReport eligible issues after delivery
Free maintenanceBeadwork & embroidery touch-ups
1

Exchange or Return

Since all our abayas are made to order — custom-tailored to each customer's request and chosen measurements — an order cannot be exchanged or returned once it has been approved and production has begun, in accordance with e-commerce regulations governing products made to a consumer's order.

Please review the size guide and select your size and options carefully before completing your order.

2

Exceptional Cases

We stand behind the quality of our products. The following cases are excepted from the policy above, and we take full responsibility for them:

Eligible — we cover it

  • Manufacturing defect — fabric damage or clear stitching faults upon receipt.
  • Wrong item received — model, color, or fabric different from the invoice.
  • Store sizing error — executed measurements differ from those you provided.

Not eligible

  • Orders after approval & start of production (made to order).
  • Items that were worn, washed, or perfumed.
  • Missing tags, accessories, or original packaging.

Conditions to accept a case

  • Contact customer service and report the issue within a maximum of 24 hours from delivery.
  • The abaya must be in its exact original condition (unworn, unwashed, unperfumed).
  • All tags and accessories intact with the original packaging.
If the error is proven to be from the store, One Inch covers all shipping costs (return, alteration, and re-delivery).
3

Refund Process

If a manufacturing defect or a store error is confirmed (per the eligible cases above) and you prefer a refund instead of repair or exchange:

  • You are entitled to a full refund of the order value, and One Inch covers all shipping fees (both ways).
  • The refund begins once we receive and inspect the returned abaya and confirm the issue, and that it is unused, unwashed, and complete with its original accessories.
  • The amount is refunded to the same payment method used at checkout (credit card, mada, Apple Pay, or Tabby / Tamara).
  • Transfer and deposit to your account take 7 to 14 business days.
4

After-Sales (Maintenance)

Because the elegance and longevity of your abaya matter to us, One Inch offers free maintenance for certain fine details to keep your abaya looking its best:

  • Beadwork maintenance — re-fixing beads or sequins if they come loose.
  • Embroidery maintenance — repairing any loose threads in embroidered areas.
You may use this service whenever needed. Shipping (both ways) for maintenance not resulting from a manufacturing defect upon receipt is at the customer's expense.

Frequently Asked Questions

Can I cancel after production has started?
No. Made-to-order items cannot be exchanged or returned once production has begun, except for the eligible cases listed above.
How long do refunds take?
7 to 14 business days to your original payment method, after we receive and inspect the item.
Is exchange or return shipping free?
Yes, when the issue is the store's responsibility (defect, wrong item, or store sizing error). For maintenance not caused by a defect, shipping is at the customer's expense.
We're here to help

Reach us anytime — WhatsApp +966 53 728 3834 · info@oneinchsa.com

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Shopping at One Inch means you agree to this policy. We wish you a delightful and distinctive shopping experience.